Distance Sales Agreement
Article 1 - Parties
1.1. Seller
Name: Levla Paris
Address: Alaçatı Mah. 12000 Sokak No: 4/1, Çeşme/İZMİR
Phone: +90 538 358 89 94
Email: levlaparis@gmail.com
1.2. Buyer
Name – Surname/TR ID No.
Address
Phone
Article 2 - Subject
The subject of this contract is the determination of the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts, regarding the sale and delivery of the product whose qualities and sales price are specified below, which the BUYER ordered electronically from the SELLER's website www.levlaparis.com.
The buyer accepts and declares that they have been clearly and understandably informed by the seller, in a manner suitable for the internet environment, about the seller's name, title, full address, telephone and other access information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information about the goods subject to sale, and the exercise of the "right of withdrawal" and how to use this right, official authorities to which complaints and objections can be submitted, etc., and that they have confirmed this preliminary information electronically and subsequently ordered the goods, according to the provisions of this contract.
The preliminary information on www.levlaparis.com and the invoice issued based on the order placed by the buyer are integral parts of this contract.
Article 3 - Product Subject to Contract / Payment / Delivery Information
The type, quantity, brand/model, sales price, payment method, recipient, delivery address, invoice information, and shipping fee of the product/products purchased electronically are as stated below. The person to whom the invoice is issued and the person who made the contract must be the same. The information below must be accurate and complete. The buyer accepts to completely cover any damages arising from inaccurate or incomplete information and also accepts all responsibility that may arise from this situation.
The SELLER reserves the right to suspend the order if the information provided by the BUYER does not match reality. If the SELLER detects a problem with the order and cannot reach the BUYER through the phone, e-mail, and postal addresses provided by the BUYER, the order will be put on hold for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the matter during this period. If no response is received from the BUYER within this period, the SELLER will cancel the order to prevent harm to both parties.
Product/Products Purchased
Name, code: … units
Total Sales Price: … -TL
Payment Method: Credit Card
Person to be Delivered to:
Phone number:
Address to be Delivered to:
Person/Institution to be Invoiced:
Invoice Address:
Tax Office:
Tax Registration Number:
Shipping Fee: … -TL
Article 4 - Contract Date and Force Majeure
The contract date is ../../…, the date the order was placed by the buyer.
Situations that are not present or foreseen at the time of signing the contract, that develop outside the control of the parties, and that make it impossible for one or both parties to partially or completely fulfill their debts and responsibilities under the contract or to fulfill them on time (such as natural disasters, war, terrorism, insurrection, changes in legislation, seizure or strike, lockout, significant malfunctions in production and communication facilities, etc.) will be considered force majeure. The party experiencing force majeure will immediately and in writing notify the other party of the situation.
No liability will arise for the parties due to their inability to perform their obligations during the continuation of the force majeure. If this force majeure situation continues for 30 (thirty) days, each party will have the right to unilateral termination.
Article 5 - Rights and Obligations of the Seller
5.1. The Seller agrees and undertakes to fulfill the obligations imposed on it in the contract completely, except in cases of force majeure, in accordance with the provisions of the Law on the Protection of Consumers No. 4077 and the Regulation on Distance Contracts.
5.2. Persons under 18 (eighteen) years of age cannot shop on the www.levlaparis.com website. The Seller will assume that the age stated by the buyer in the contract is correct. However, no responsibility can be attributed to the seller due to the buyer incorrectly stating their age.
5.2. www.levlaparis.com is not responsible for price errors arising from system errors. Accordingly, the seller is not responsible for promotion and price errors that may arise from the system, design, or unauthorized interventions on the website. The buyer cannot claim any rights from the seller based on system errors.
5.3. Shopping can be done on www.levlaparis.com using a credit card (Visa, MasterCard, etc.). The time when orders are processed is not the moment the order is placed, but the moment the necessary collection is made from the credit card account. Payment methods such as cash on delivery or money order, carried out without consulting customer services, are not accepted.
Article 6 - Rights and Obligations of the Buyer
6.1. The Buyer agrees and undertakes to completely fulfill the obligations imposed on him in the contract, except in cases of force majeure.
6.2. The Buyer, by placing an order, is deemed to have accepted the provisions of this contract and agrees and undertakes to make the payment in accordance with the payment method specified in the contract.
6.3. The Buyer accepts and declares that they have clear, understandable, and internet-appropriate information about the seller's name, title, full address, telephone and other access information, the basic characteristics of the goods subject to sale, the sales price including taxes, payment method, delivery conditions and costs, etc., all preliminary information about the goods subject to sale, and the exercise of the "right of withdrawal" and how to use this right, official authorities to which complaints and objections can be submitted, etc., from the www.levlaparis.com website, and that they have confirmed this preliminary information electronically.
6.4. In connection with the previous article, the Buyer declares that they have read and understood the www.levlaparis.com order/payment/use procedure information, which includes the product order and payment conditions, product usage instructions, precautions taken against possible situations, and warnings, and that they have provided the necessary electronic confirmation.
6.5. If the Buyer wishes to return the product, they agree and undertake not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.
Article 7 - Order / Payment Procedure
Order
The TL amount including VAT of the products added to the shopping cart (total installment amounts for installment transactions) is processed via the POS of the relevant bank card after being approved by the buyer. Therefore, before orders are shipped, an order confirmation email is sent to the customer. No shipment is made without an order confirmation email.
Any disruption in the process or problems that may arise with the credit card will be notified to the buyer using one or more of the phone/e-mail methods specified in the contract. If necessary, the buyer may be asked to contact their bank. The time when orders are processed is not the moment the order is placed, but the moment the necessary collection is made from the credit card account.
Exceptionally, if it is understood that the goods subject to the contract cannot be supplied for a justified reason and/or a stock problem is encountered, the buyer will be immediately informed clearly and understandably, and if they give their consent, another product of equal quality and price may be sent to the buyer, or according to the buyer's desire and choice; a new different product may be sent, the product may be waited for to enter stock or for other obstacles preventing delivery to be removed, and/or the order may be canceled.
In cases where it becomes impossible to fulfill the obligation to deliver the goods subject to the contract, the buyer will be informed of this situation, and the total amount paid and any documents that put them under debt will be returned to them within ten days at the latest, and the contract will be canceled. In such a case, the buyer will not have any additional material or moral damage claims against the seller.
Payment
If the buyer's credit card is used unfairly or unlawfully by unauthorized persons in a way not caused by the buyer's fault after the delivery of the product, and the relevant bank or financial institution does not pay the product price to the seller, the buyer is obliged to send the product delivered to them to the seller within 10 days. In such cases, shipping costs belong to the buyer.
If the Buyer has chosen to pay by credit card, the BUYER accepts, declares, and undertakes that they will separately confirm the relevant interest rates and default interest information from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the "Credit Card Agreement" between the Bank and the BUYER, in accordance with the provisions of the legislation in force.
Article 8 - Shipment / Delivery Procedure
Shipment
Upon sending the order confirmation email, the product/products are handed over to the shipping company contracted by the seller.
Delivery
The product/products will be delivered to the buyer's address by the shipping company contracted by the seller. The delivery period is 30 days from the date of sending the order confirmation email and the establishment of the contract. This period can be extended for a maximum of ten days, provided that the buyer is notified in writing or via a permanent data carrier in advance.
Products are sent with telephone notification to areas where cargo companies do not make address deliveries.
In areas where the Cargo Company makes deliveries once a week, in cases of incorrect and incomplete shipping information, and in situations such as some social events and natural disasters, there may be delays in the specified delivery time. The buyer cannot hold the seller responsible for these delays. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for any extra shipping costs that may arise from the recipient person/organization not accepting the delivery, incorrect shipping information, and/or the Buyer not being at the address. If the product/products have not reached the customer within the specified days, delivery problems should be immediately reported to customer service using the e-mail address levlaparis@gmail.com.
In case of a damaged package; Damaged packages should not be accepted, and a report should be prepared by the Cargo Company official. If the Cargo Company official is of the opinion that the package is not damaged, the buyer has the right to open the package there, check that the products are delivered undamaged, and demand that the situation be documented again with a report. After the package is accepted by the Buyer, it is assumed that the Cargo Company has fully performed its duty. If the package is not accepted and a report is prepared, the situation should be reported to the seller's Customer Services as soon as possible, along with the copy of the report remaining with the Buyer.
Article 9 - Product Return and Right of Withdrawal Procedure
The buyer has the right to withdraw from the contract within fourteen days after receiving the goods, without stating any reason and without paying any penalty. The right of withdrawal period begins from the day the goods are delivered to the buyer. The return shipping cost of the returned product or products must be borne by the buyer.
The right of withdrawal does not apply to goods prepared in line with the buyer's requests and/or clearly for their personal needs.
If the buyer exercises their right of withdrawal, the seller will refund the total amount received within ten days at the latest from the date the invoice containing the withdrawal notification reaches them with the product.
The decrease in the value of the received goods or the existence of a reason making return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the consumer's fault, the seller must be compensated for the value of the goods or the decrease in value.
The general return period for any mistakenly purchased product is 14 days. During this period, products that are opened, used, worn, worn out, stained, torn, washed, exposed to perfume or cosmetic products, or damaged will not be accepted for return. Returns must be made with the original packaging.
If any opening, deterioration, breakage, damage, tearing, use, or similar situations are detected in the mistakenly purchased product and its packaging, and if the product cannot be returned in the condition it was delivered to the buyer, the product will not be accepted for return and its price will not be refunded.
For product returns, the situation must first be reported to customer service. Information about sending the product back as a return is communicated to the customer by the seller. After this consultation, the product must be delivered to the seller via the Cargo company that delivered it to the buyer's address, along with the invoice containing the return information. If the returned product reaching the seller meets the conditions specified in this contract, it will be accepted as a return, and the refund will be made to the buyer's credit card/account. No refund will be made without the product being returned. The time it takes for refunds to be reflected in credit card accounts is at the discretion of the relevant bank.
If the purchase was made with a credit card and in installments, the credit card refund procedure will be applied as follows: If the Buyer requested to purchase the product with installments, the Bank makes the refund to the buyer in installments. After the seller pays the full product price to the bank in one go, in the event of a refund to the buyer's credit card for installment purchases made from bank POS, to prevent the parties involved from being disadvantaged, the requested refund amounts are transferred to the cardholder's accounts by the Bank in installments. The installment amounts paid by the buyer until the cancellation of the sale, if the refund date and the card's statement dates do not coincide, 1 (one) refund will be reflected on the card every month, and the buyer will receive the installments they paid before the refund for as many months as the number of installments they paid before the refund after the sale's installments end, and these amounts will be deducted from their current debts.
In case of return of goods and services purchased with a card, the seller cannot make cash payments to the buyer as per the contract with the Bank. The merchant, i.e., the seller, will process the refund through the relevant software if a return transaction occurs, and since the merchant, i.e., the seller, is obliged to pay the relevant amount to the Bank in cash or by offset, cash payment cannot be made to the buyer as per the procedure detailed above. The credit card refund will be made by the Bank as per the above procedure after the buyer pays the full amount to the Bank in one go.
Article 10 - Confidentiality
The information stated in this contract by the buyer and the information provided to the seller for payment purposes will not be shared with third parties by the seller.
The Seller may disclose this information only within the framework of administrative/legal necessity. The seller may provide the information it possesses to the relevant authority in any judicial investigation where the authority to investigate is documented.
Credit Card information is absolutely not stored; Credit Card information is used only to securely transmit to the relevant banks for authorization during the collection process and is deleted from the system after authorization.
The buyer's e-mail address, postal address, and telephone number are used only by the seller for standard product delivery and notification procedures. Campaign information, new product information, and promotion information may be sent to the buyer after their consent at certain times.
Article 11 - Authorized Court and Enforcement Offices in Case of Dispute
In case of a dispute arising from the implementation of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade every year in December and the Consumer Courts at the SELLER's domicile are authorized.
In case of an order, the Buyer is deemed to have accepted all the terms of this contract. …/…/…